Live Chat Features.
VELARO'S LIVE CHAT FEATURES
Features List
Live Chat · Visitor Monitoring · Surveys · Security · SMB Reporting · Click-to-Call · Co-browsing · Analytics · CRM Integration · Advanced Routing · Call Center Reporting · Shared Premade Messages · Web Conferencing · Application Integration · Enhanced Security · Enterprise Routing
Live Chat
Velaro’s cutting-edge web-based chat technology generates an alternate line of communication that directly increases sales, improves customer satisfaction, and delivers significant ROI.
Visitor Monitoring
Visitor Monitoring provides real-time intelligence into your customers’ behaviors. Velaro shows you the whole picture in real-time allowing you to decide in a minutes’ notice who you want to engage and why.
Surveys
Velaro’s Surveys are a comprehensive integrated survey system that lets you customize your pre-chat and post chat surveys, and post independent surveys anywhere on your site.
Security
For over seven years Velaro has provided the most robust security in live chat with a perfect record in customer security.
SMB Reporting
Velaro’s standard reports service provides Time Zone reports, Chat Archves and Searching
Click-to-Call
Click-to-Call gives your visitors the opportunity to request an automatic phone call from one of your online agents instead of web-based chat.
Co-browsing
Co-browsing allows you to co-navigate with your visitors, leading them through pages and forms.
Analytics
Velaro's web analytics provides a hosted service to track hundreds of real-time website statistics.
CRM Integration
Velaro’s CRM Integration helps you lower support costs and achieve a more organized and efficient sales process by bridging the gap between live help and CRM solutions.
Advanced Routing
If your organization requires more than three support agents, Velaro’s advanced routing capability ensures that incoming chats are properly balanced and sent to the next available agent.
Call Center Reporting
Velaro’s call center reporting capability provides advanced call-center level statistics.
Shared Premade Messages
Velaro provides the ability to create and manage a repository of pre-made canned messages that are shared and available to all your agents.
Web Conferencing
Velaro’s Web conferencing is used to conduct live meetings or presentations over the Internet.
Application Integration
Velaro’s Application Integration is the process of linking your other applications to Velaro in order to realize financial and operational competitive advantages.
Enhanced Security
Velaro’s Enhanced Security solutions for enterprise organizations comprise many elements working seamlessly together.
Enterprise Routing
Velaro’s enterprise routing capability allows organizations that have many agents online at one time to set up a variety of different scenarios for receiving new chat requests.
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» 3 minute set-up
» 80+ customizations
» Award-winning technology
ENTERPRISE CHAT
» 99.98% Up-time guaranteed
» Dedicated support is included
» Built for multi-agent companies
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